Privacy Notice

Updated: January 24, 2023

At ScaleFluidly, we understand that privacy is a crucial aspect of our customers' and users' experience with our unified commerce platform and CPQ software. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it.

Information We Collect

  • Personal information, such as name, email address, and contact information, provided by our customers and users when they sign up for an account or contact us for support.
  • Information about the use of our platform and software, such as login data, navigation patterns, and feature usage
  • Financial information, such as credit card details and billing information, when customers make purchases on our platform.

How We Use Information

  • To provide and improve our platform and software, including customizing the user experience and fixing bugs.
  • To communicate with our customers and users, such as through email updates and customer support.
  • To process payments and manage billing for our customers.

Information Security

  • We take reasonable and appropriate measures to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
  • We use industry-standard encryption and other security measures to protect personal information transmitted over the internet.
  • We have implemented security measures in compliance with the General Data Protection Regulation (GDPR) for our customers and users in Europe.
  • We have implemented security measures in compliance with the California Consumer Privacy Act (CCPA) for our customers and users in America.
  • We have implemented security measures in compliance with the Personal Data Protection Bill 2019 for our customers and users in India.

Data Retention

  • We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify customers and users of any changes through our website and/or by email.

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